Contact us
This site is a small editorial project, not a reservations desk or a complaints line for the cable car operator. There is no form, no ticket reference and no phone queue. Just an email address, and a person who reads every message that arrives.
Reasons to write to us:
- Spotted a price that no longer matches? Fares move with the travel date, the cabin type and who is travelling, so a page showing $21.15 (checked September 2026) for a one-way Standard Cabin when the live listing quotes something else is worth flagging. Tell us and we will fix it.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. Whether the Crystal Cabin is part of the package, whether the Big Buddha stop is guided or free time, and whether the Tai O boat ride is in the base price or a paid extra are the lines that matter most. A tour that drops its cable car leg or shrinks from seven hours to five has changed the thing people book it for, and that is a correction we make the same day.
- A factual error anywhere on the site. The child fare age band of 3 to 11, the rule that under-12s must ride with someone aged 15 or over, the requirement that both legs of a round trip happen on the same day, and which terminal a tour departs from at Tung Chung. All of it comes from official and primary sources rather than from operators, and any of it can go out of date.
- An operator whose tour is missing here. If you run a Lantau day tour that is not yet listed, with a real, currently bookable listing, published figures and a day that holds still when it is read twice, send the link and we will read it the way we read the others. Nobody pays to be included and nobody can pay for position, so the answer depends only on whether the listing checks out.
- Something the FAQ and the guides both leave unanswered.
Email info@hongkongngongpingcablecar.com
What happens next
Honest answers over fast ones. A correction about a fare or a cabin type gets checked first, because a wrong figure can cost someone their morning on Lantau. Those normally appear on the site within a day or two. General questions move slower, and some end up answered inside a guide rather than by email, so the next person wondering about luggage limits or the Big Buddha climb finds the answer already written. There is no newsletter, no follow-up selling, and your address is never passed on.
What we cannot do
Bookings, seat holds, date changes, cancellations, refunds: none of that happens here. Every tour listed on this site belongs to a separate operator, who sells it, runs it and handles the money. The live booking page you would actually use sits with that operator, not with us.
For anything tied to a booking already made, start with your confirmation email. The reference number is there, along with boarding details and a message button that goes straight to the operator handling your ride. That beats writing to us on the day itself, and if the cable car looks uncertain, say during scheduled maintenance, the operator's channel is the one that can resolve it.
Two details worth checking on that confirmation before you write to anyone. The boarding point first: cable car tickets board at the Tung Chung terminal, while the guided Lantau day tours set their own meeting points, so check which one you chose before you plan your journey. Then the cancellation window: terms vary by listing, some allow free cancellation and others do not, so read the terms on the listing you choose, and the live booking page is the authority on both (see Free Hong Kong Activities).
Still deciding which tour? The two tour categories sort our five listings faster than any email thread could, and the guides dig into real questions like cabin types versus guided day tours and how the Big Buddha fits into a morning.